1 reviews | Active since Feb 2015
*********** people working for MTN company
On Friday the 13 February I was disconnected from the MTN network. After three visits to local MTN shop and a complaint to [Email Removed] I still after 12 days without cellphone use. <br> Apparently there was a SIM swop done on my number which I did not authorise. After three visits to local MTN shop where they tried to find out what happened (SIM swop, Port swop, competitor stole my number), posting Affidavit (police declaration that I have used that number the moment I have received a cellphone years ago. <br> It is important that people can phone me, rather then that I phone people. <br> Nobody seems to understand what is going on, let alone fixing the problem. I just want my number back, that I have been using all the time. Can someone help? Reply to *** or phone +***.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The issue has been reolved and your number *** is on the MTN network, you would need to Rica register by taking your proof of residence and identification document to any store with the Rica sign,
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The issue has been reolved and your number *** is on the MTN network, you would need to Rica register by taking your proof of residence and identification document to any store with the Rica sign,
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***