*********** People working for MTN

For the last 4 months I had this problem. Firstly I have a CONTRACT phone from MTN, eversince I loaded a recurring data bundle ( Which they loaded incorrectly as well ) on my phone. MTN disconnects my phone when my Anytime minutes run out. I have an extra R1000-00 usage limit on this account incae I deplete my given Anytime minutes. Now If i try to call the 808 contact center number and put in my phone number to speak to a consultant they say " We have insufficiant details for this account" and that I must call a 086... Number that was SMS'ed to my phone. Calling that number however is being told that this is a contract number and I must call 808. Afterwards I went to the MTN store in Kollonade Mall in Pretoria where I was told I have "depleted my minutes AND reached my R1000-00 usage limit" .. So how can they tell my this if my cantract Costs R900-00 p/m and my Total outstanding amount at that time was R1100-00, What happend to the other R800-00 of the limit? I asked the Person working there to please check for me whats going on and to check why I cant call the 808 number? She said : " Its the type of conrtact you took and I dont know why its not working or why your phone was cut off" she said she cant help me with that. tThis is all coming for a MTN Rep. in the Kolonade Mall in Pretoria. I have been a client of MTN for more then a Decade and spending more than R1500-00 on average. No more , If this contract come to an End im going to move to another Provider