*********** people who don't care about their clie

I phone them to have my debit order date changed from the 25th to the 31st of every month and spoke to Cerleaze Jacobs who told me she had sent the request. However I kept getting an sms that my account was gonna be debited on the 25th. So I phoned again on the 20th of March and spoke to George Lerotle who actually managed to help me and get it sorted with excellent service. However it was already too late because their magtape apparently is sent to the banks on the 16th. So I phoned on the 24th and asked for their supervisor to get back to me but no one did, I phoned again on the 25th and the 26th still nothing. Now they have gone and debited my account when I had phoned them on the 27th of Feb already to have it changed but because they are so ***********, they didn't have it changed on time. Now I have to be liable for the bank charges while MTN is the one at fault. They don't care about their clients and they call centre agents are useless, from Cerleaze Jacobs to Xolile Dlamini, Liziwe Kgosana and Mpho Phaswana. They couldn't even get 1 of their supervisors to call me and give me any feedback and I'm sure MTN has more than one supervisor. I'm really disgusted at their service