*********** PEOPLE HANDLING SMS LINES

Item: MTN South Africa
Rating: 2
Author: Natalie J

I have just received my monthly data from mtn, a couple of minutes later they sent me another sms stating that I have incurring cost to my usage limit. the worst part is that my mobile data was switched off since yesterday as ive been using wifi at home and at work. that is a bunch of bull, paying for stuff Im not even using. you guys are bankrupting me... its pathetic .. day light ******* ill say.. you guys are just getting worst by the day, seems like its time to a switch.!!! furious customer!!!

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Replies (1)

MTN South Africa's replyOfficial

15 Mar 2016, 11:44

Hello NatalieMia,

We are truly sorry for the inconvenience caused.

We've searched our system with your ID number and we cannot locate an account in your name in order for us to investigate your complaint thoroughly.

Kindly can we request that you log onto our live chat service with the correct details in order for us resolve your complaint amicably. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:

https://www.mtn.co.za/support/Pages/Ask_a_question.aspx

Regards
Tim
MTN Complaitns Management Team: REQ:***

MTN South Africa's reply15 Mar 2016, 11:44

Official