*********** ON ALL LEVELS

<p>In August 2016 I took over the cell phone accounts of my family as my father had passed away. After spending hours signing many forms at the MTN centurion branch, they successfully mananged to cancel my account in the process meaning I had to go in AGAIN to sort it out as I could no longer communicate with anyone including MTN. </p> <p> </p> <p>In December 2016, my mother and brothers contracts were upgraded successfully at the LaLucia MTN brach but I was then told that my account was already upgraded in August 2016 thus I was ony due for new phone in 2018. I was told to go back to the centurion branch to sort out the problem as I DID NOT UPGRADE MY CONTRACT, the ownership of the account was only changed! In January 2017, I went to MTN Centurion AGAIN where they told me the legal team stuffed up and they would email me and get back to me once they had rep****. ONE MONTH later, I had not heard anything yet. I go back to MTN Centurion and spoke to another man who proceded to tell me that I may involved in a case of freud as the computer says I upgraded even though I had not. Obviously, when my account was 'reactivated', they punched it is an an upgrade.... but because stupid nonsensical systems that MTN has in place, I had to go to the police station, get an affidavit saying that I didnt upgrade, bring it back with the ********** th copy of my ID that I have given to MTN, where they will investigate a freud case which apparently can take up to 3 months!!!!!!!!!!</p> <p> </p> <p>I was also basically scolded for not taking the name of the person who attended to me the first time at the branch and apprently I should do that all the time? If this is protocol, surely the person working there should give that information? I assume when I go in that I will receive reliable service and not need to check up on the people attending to my probem like a child! </p> <p> </p> <p>It is now almost April 2017. 8 MONTHS SINCE THIS BEGAN! I cannot upgrade my phone. I cannot terminate my contract because there is a 'freud case' opened apparently. I am extremely frustrated and angry because there is no efficient communication between the departments in the company or systems in place that deals with things that fall out of procedure! I have to waste more time at police stations and MTN branch stores when the error was purely from the side of MTN!!! This is not good customer service in anyway! </p> <p> </p> <p>When the chance arrives, I will leave MTN and advise anyone else to not use this *********** service provider!</p>