*********** + no work drive = USELESS!

<p>Sa****ay 11 June I took my LG G5 to MTN canalwalk for a audio problem it was giving, they told me i need to bring all accessories and box, i didnt bring the charger with. Sunday 12 June, all accessories box everything, bpooked in the phone easy peasy. </p> <p> </p> <p>I was told that if the problem to due to physical damage the warrentee will not cover, i understood the guy he also informed me that if its sent through to repairs and I did not accept the invoice, there will be a charge of R350 handling fee. I told him ok fine but in that case just have it fixed please i will pay if it must be paid. He then explained that I will be contacted and be informed about the what the charges will be and then it will be from my side yes or no.</p> <p> </p> <p>I got a sms from MTN canal walk stating " Good Day. Plaese note that your MTN handset has returned from the repair centre for you to collect. please bring your job card or your ID as proof of collection."</p> <p>Thats good isn't it so I head to the store to find out that they only called me in to tell me THE SAME THING I TOLD THEM THAT IS WRONG WITH THE PHONE! WOW now I was upset I drove to canalwalk for nothing, this is Monday evening 20 June. </p> <p>I immediately asked for the manager Clinton. I explained to him what I expected from MTN but they did nothing and we now back at 12 June! USELESS </p> <p>I asked him why couldnt he notify of this? instead of wasting my evening. The arguement went back and forth his explaining his company polocies blah blah, he even when to say and i quote "Sir you can go and complain to whoever, you can go talk the matter further, you can go do what you want you" is that how MTN staff is trained to handle costomers? if so shame on you MTN if not shame on you Clinton I SPECIFICALLY ASKED THEM JUST TO FIX THE PHONE AND KLA I WILL PAY FOR IT IF IT IS SO JUST LET ME KNOW, BUT CLEARLY THEY DONT LISTEN TO THE CUSTOMER WHEN MONEY MIGHT COME FROM THEIR SIDE TO FIX THE PHONE.</p> <p>HERE IS WHERE I WAS DONE TALKING, the manager asked me why did I not buy a cover for the phone? I told him here was no flip covers and R500 for a back cover is not what im looking for as the screen might get damage in the instance if the phone must fall face first on a object like a stone it could break the glass!! The Manager said never the cornia gorrilla glass will save the screen! I should of asked him to show me with his phone, well here comes the Joke and when i realised Im dealing with aq *********** manager with no initiative.</p> <p> </p> <p>So I went further on to say i want a flip cover as it protects the screen aswell as there is a cover over the screen now with gorrilla glass so thats dual protection.</p> <p>Clinton said " no now then it will definately break if it must fall on a stone" WWWHHHHAAAAAT??????</p> <p>I had no words for that what was said by the manager I couldnt even fathom how he got the position i was done talking now i just angrily booked the phone in again convinced myself this is the first time im bringing in the phone and left the store.</p> <p> </p> <p>WHAT A BAD EXPIRIENCE PLEASE MAKE SURE THEY KNOW WHAT YOU WANT RECORD THEM IF YOU MUST AS MTN CUSTOMER CARE SUCKS AND THEY WILL WASTE YOUR TIME INDEFINATLEY!!!!!!!!!!!!!!!!!! </p>