*********** network and poor customer service

Mtn is the worst network ever to deal with when it comes to contracts. A simple thing such a to change a debit order date.l needs a rocket scientist at MTN. In July I went to MTN in Mall of the South and asked them to change my debit order date. They told me that it will only be effective in August, however I must call 808 to make sure. I called 808 and they were also unsure of what they were doing and said that maybe it will be effective in August. In August the debit order date was still not changed, MTN debit my account on the wrong date. It’s September now and my debit order date still hasn’t changed. The debit order came through to my account and left my account on a negative together with hefty bank charges. This is all because of the incompetence of MTN and them failing to do a simple thing such as changing a debit order date. Ive be been with MTN for over 10years, but right now I can’t wait to finish with this contract so I can move to competent networks. Thus is a practical example of the phrase “Lotalty doesn’t pay”