1 reviews | Active since Jan 2016
*********** MTN to supply me with my invoices
I have requested billing info for SARS Income tax return purposes on the 12/11/2015. following is all the ref: nr. until now. that excludes e-mail correspond with customer care. <br> ***<br> ***<br> ***<br> ***<br> ***<br> ***<br> ***<br> ***<br> ***, And still today they keep on sending another clients invoices to me (what about protecting client information?) My SARS Penalty is running now at R6500 only because MTN is *********** to send me MY invoices. My last e-mail to [Email Removed] on 11/01/2016 with *** I warned MTN that I'm going to put my complaint on social media should this not be resolved. After receiving read report still no reply from MTN. after this complaint next step FB Twitter Instagram with all details of the clients invoices wrongfully send to me. Rather they just done there job and send My Invoices as I requested several times. now I must pay penalties to SARS because of MTN's lack of competence.
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the Billing Department for assistance reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the Billing Department for assistance reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
