*********** MTN STAFF!

THIS IS THE COMPANY WITH THE MOST *********** PEOPLE THAT IS BEING HIRED! BECAUSE NO-ONE CAN ASSIST YOU IN SORTING OUT A SIMPLE PROBLEM WHICH IS AT MTN SELF. EVERY TIME WHEN I PHONE IN I MUST THEN DO A FULL SECURITY CHECK AND THEN THEY NEED A PIN AND THEN THIS AND THEN THAT AND THE FRUSTRATION JUST NEVER STOPS! AS IF THAT IS NOT ENOUGH EVERY TIME WHEN YOU THINK THAT THERE IS A LIGHT AT THE END OF A TUNNEL, WHEN YOU EVENTUALLY GET THROUGH ALL THE **** SYSTEM JAZZ, THEY LET YOU HOLD THE LINE AND WHEN THEY DON'T HAVE ANSWERS ALL OF A SUDDEN THE LINE IS BAD THEY CANNOT HEAR YOU AS CLIENT, BUT YOU AS CLIENT CAN HEAR THEM AS CLEAR AS DAY LIGHT! EVEN SOMETIMES THEY LET YOU JUST HOLD THE LINE, FORGET ABOUT YOU, AND MOST LIKELY JUST PUT THE PHONE ASIDE AND LET YOU HOLD THE LINE, BECAUSE THEY DO GET PAY AT THE END OF THE MONTH, SO YOUR QUERY IS NOT TO SERIOUS FOR THEM TO SORT! SINCE 2007 OF BEING A LOYAL CLIENT THEY TREAT YOU LIKE THIS! THIS IS THE ONLY PROBLEM THAT I DO HAVE AND THEY CANNOT SORT IT OUT, AFTER A SALES CONSULTANT, UPGRADED ME! WHEN THE PHONE WAS SEND BACK WITHIN THE 10 DAY EXCHANGE WARRANTY, THEY JUST CANNOT ASSIST ME, AND THEN ALL OFF A SUDDEN REVERSED MY CONTRACT WITHOUT ANY CONSENT FROM ME AS CONSUMER AND NEITHER DID THEY INFORM ME ABOUT ANYTHING, THEY JUST CANCELLED IT! BUT WHEN YOU AS CONSUMER WANT TO CANCEL IT OUT OF YOUR OWN YOU MUST ALL OF A SUDDEN PAY PENALTY FEE'S AND WHAT SO EVER JAZZ! WHEN I ASKED TO SPEAK TO THE SALES CONSULTANT WHO ASSISTED ME THEY CANNOT PUT ME THROUGH TO HIM AS THERE AIN'T NO ONE WORKING AT THEM WITH THAT NAME! SO DID I SOME UPGRADE MYSELF!? AND IF THEY DON'T WANT TO ASSIST YOU ON YOUR QUERY THEN THEY TELL YOU TO START PHONING THIS NR PHONE THAT NR NO YOU MUST PHONE THIS NR AND THAT NR! AND THIS STORY REPEATS HIMSELF FOR A MONTH AND AFTER A MONTH THEY STILL CANNOT SOLVE YOUR QUERY! SMS THAT IS BEING SEND BY THEM WITH YOUR CASE IS OPEN YOUR CASE IS CLOSED ( THE CASE IS BEING CLOSED WITHOUT ANY SOLUTIONS! ABOUT 30+SMS THAT IS BEING RECEIVED WITH THIS MESSAGES) THEY CANNOT EVEN SOLVE YOUR QUERY WITH AN IRMS NR / TRACKING NR! THIS COMPANY WILL NOT BE RECOMMEND FROM MY SIDE TO ANY FRIENDS OR FAMILY! ALL THAT IS NEEDED TO BE DONE IS TO REPLACE MY FAULTY CELLPHONE WITH A NEW ONE AS IT WAS SEND BACK WITHIN THE 10 DAYS AS EXPLAINED BY THE SALES CONSULTANT WHO UPGRADED ME! THEY ALSO CANNOT LET YOU GET THROUGH TO THE MANAGER BECAUSE THE MANAGERS IS: ' ALWAYS BUSY ' , ' IN A MEETING ' , ' ESCALATING YOUR PROBLEM TO THE MANAGER ' , ' THE MANAGER WILL GIVE YOU A CALL WITHIN THE NEXT 10-15 MIN ' AND SO THE LIST GOES ON ABOUT THE EXCUSES AND WHAT ' THE MANAGER WILL BE DOING TO KEEP YOU AS CONSUMER HAPPY ' BUT STILL TILL TODAY NO MANAGER EVER CALLED ME TRYING TO GET MY PROBLEM SOLVED! THIS IS THE MOST FRUSTRATING AND EXHAUSTED MONTH IN MY ENTIRE LIFE!