*********** MTN STAFF and processes

I have a contract with mtn and I realised on the 18/10 that they did not load my Data on the 17/10 as they normally do . I called to make an enquiry and my issue was escalated with ref -*** I spoke with Sandile Mdletshe. and he advised that the issue would be resolved , I called in today and got the same responce that they are escalating the matter again -I demanded to speak to a supervisor Ndumiso who also could not assist telling me that i was suppose to follow up after 72 hrs otherwise -they have to escalate again