1 reviews | Active since Sept 2017
*********** MTN staff
I had contract with mtn two years back with ended and my number got migrated to prepaid, and on my suprise my ITC show R122.00 that I owe them. Trying to trace all of this from them they keep on telling me to call this number, call that number and call that one and that one with no solution. They can't give me any info, I called ********** where they say my number is on prepaid and I should call them, when I call 083 173 they tell me to call ********** as they can't answer anything related to contracts. I am sick and tired of them, on the other stage I was given this number ********** and ********** were I meet A VEERY RUDE staff that couldn't help as well. Two times I was told that my must wait for 48 hours they will come back to me but nothing happened, Ref. was 257 524 328 and days after a guy called Juran Nelson emailed legal department and he cced me but still nothing happened. MTN just messing with peoples credit profiles.
Dear Vuyisile,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Vuyisile,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
