JH
John H

1 reviews | Active since Feb 2014

11 Oct 2016, 13:51

*********** MTN SA

<p>I had a data contract with MTN for several years, that's until they decided to charge me more than double the amount they suppose to. When I questioned the amount they were unable to tell me where this new amount was comimg from. I made numerous calls just to be told they'll investigate and revert back to me, that didn't happen.</p> <p>I then went to a Mtn store in Cresta Shopping Centre,but guess what, same thing happened. I was forced to put a stop to Mtn's monthly debit order because of their incompetence to get back to me was costing me money and frustration. Last week I received a call from another useless debt collecting company telling me Mtn has handed me over. I since had four calls from four different people and every time I have to repeat my story.</p> <p>Well today I have put a stop to that because they told me I am paying for the calls, ******* comes to mind. They call themselves VVM, whatever that stands for and they operate from a call centre hence the different callers. I will not take their calls in future until Mtn gets their act together.</p> <p>MTN just to have you know, I have NEVER defaulted on a payment.....EVER.</p> <p> </p> <p>NO WONDER WHY MTN IS IN TROUBLE ALL THE TIME.</p> <p> </p> <p>Now please can someome, no, can a competent employee from Mtn call me back once they receive this complaint?</p> <p> </p> <p>Thanks.</p> <p> </p> <p>John Hanekom</p> <p> ********** 754</p> <p> </p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply12 Oct 2016, 17:48
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

REQ:***

Best regards,