*********** MTN EMPLOYEES

Item: MTN South Africa
Rating: 2
Author: Lucentia F

Dear Alice *** The itemized billing you sent is not according the dates I requested. I requested call records from 29/05/2015 until 02/062015 and NOT for the 4th month you sent. Im waiting for 5 months for a stupid call record. Someone is very lazy and incompetend overthere and cant read !.....customer care sucks because this same request was emailed two weeks ago!!! Please I need these in less then a week to submit to the ombudsman or else they will through out the case for the fact that I don't have proof of me calling standard bank to cancel my bankcard. Speed up the process please Lucentia French

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Replies (1)

MTN South Africa's replyOfficial

14 Oct 2015, 09:35

Hello lucentia,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service. We have requested for the reports to be sent to you urgently REF( REQ:***)

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service

Regards
Nompumelelo
REQ:***

MTN South Africa's reply14 Oct 2015, 09:35

Official