*********** MTN customer support staff!!!!

Dear MTN

Thank you for Blacklisting me incorrectly due to your own incompetence! On 16 September 2019 a payment was made for an arrears amount of R400.27c for 1 month outstanding payment. Proof of this payment was sent on the same day to which your collections promptly responded that the payment will be allocated.

Fast forward to March 2020 I am being denied credit at a bank because I am 7 months in arrears with an MTN contract that has expired. In 7 months I have not received 1 notification from MTN for an unpaid account. In 7 months I have been using my now migrated MTN SIM as prepaid without any issue. If there was an outstanding payment, surely I would not be allowed to use my contract SIM on prepaid as the line would be blocked.

I have been denied another contract with MTN because this "unpaid" R400.27c as the issue is now with their legal department & subsequently I am now sitting with a poor credit profile as I am 7 months in arrears.

PLEASE FIX YOUR SHORTCOMINGS & FIRE THE *********** PERSONS RESPONSIBLE FOR ALLOCATING PAYMENTS! AS I AM WRITING THIS, THE PAYMENT IS STILL NOT ALLOCATED.

FIX YOUR **** & ALSO FIX MY CREDIT PROFILE PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!