*********** MTN contracts

I had a Sim only contract with mtn and asked for an early termination quote, which they emailed to me, I paid the amount in full and called mtn call center for them to cancel the contract, which they only deactivated my Sim card and the contract is still running, how I don't have a clue.

2 months ago I wanted to apply for a car which I was told I'm in arrears with mtn and I owed R654, which didn't make sense if I paid an early termination fee. I've been sent from pillar to post with mtn customer service, from contracts department to retentions to collections and I'm always told about a deactivated Sim, no one seems to know what is happening with my contract.

I must have a bad credit record because of a stupid mtn contract that I feel I'm stuck with, they cannot even send me proof of cancelation yet it still reflects on my credit status, I recently paid the "outstanding" balance of R654 and still no one is able to assist, I'm being told to email the mtn legal department because they do not have a direct line. I've emailed them my concerns and still nothing

I have never been so frustrated.