*********** MTN consultants

I went to cancel my WiFi Home Router on the 15 of December 2022, in store at Clearwater Mall - Roodepoort. The consultant who assisted me lodged a cancelation and told me to disconnect my router in order to avoid charges on my data. I disconnect my router same day, to date I haven't used my data. However, I was charged for the month of January & February 2023. On the 1st of February 2023 I called MTN on 135 to ask how much I needed to pay as a cancelation fee, I was told to pay R2 090.78, within 5 minutes I made the payment at MTN Gateway, UMhlanga. The lady on the call said I should call the following day after payment to follow up. I called on the on the 2nd of February, an MTN Consultant, Bongani Mlambo, said I still had to pay an extra amount of R100 something as the cancelation fee had increased. I don't understand how it increased because I payed within 5 minutes of the call where I was told to pay R2 090.78 I asked to speak to the manager because clearly the three consultants I've spoken to, none of them was helpful. The manager was in a meeting and was going to return my call. It is almost a full day now and I am still awaiting for the call.

MTN keeps on taking my money for no service rendered, and I pay for data that I don't even use, after I was advised by them NOT to use it. I am a frustrated customer with empty pockets caused by MTN.