*********** MTN AND THEIR INSURANCE
MTN IS TAKING ME FROM PILLAR TO POST. MY PHONE HAS BEEN ****** AND IM TRYING TO CLAIM. MTN FIRSTLY DOESNT EVEN RECOGNISE ME ON THE SYSTEM AND SAY IM NOT ACTIVE AND MY ACCOUNT HAS BEEN CANCELLED BUT MONTHLY I GET MY DATA AND MONTHLY THEY GET THEIR DEBIT ORDER. INSURANCE TELLS ME THAT I CANCELLED MY INSURANCE IN NOVEMBER AND THEY ARE NOW ASKING FOR MY BANK STATEMENTS THAT SHOW THAT THEY HAVE BEEN DEBITING MY ACCOUNT MONTHY. CAN MTN ORGANISE THEIR STUPID ILULA SYSTEM AND GET MY PROPBLEM SOLVED...... IM TIRED OF THIS **** ALREADY!!!!!!!!!!!!!!!!!!!!!!!!!!!! EVERYDAY I NEED TO GO TO A ****** MTN STORE TO SOLVE ISSUES ANS SEND THEN BE ASKED TO SEND THE SAME DOCUMENTS OVER AND OVER AGAIN, BUT TO MAKE IT EVEN WORSE THEY CANT ACCESS MY ACCOUNT TO GET SOME OF THE DOCUMENTS BECAUSE IM TOLD MY ACCOUNT HAS BEEN MIGRATED TO THIS NEW SYSTEM THAT THEY ARE USING AND MY ACCOUNT SHOWS AS NOT BEING ACTIVE..... LIKE WHAT THE HELL NOW!!!!!
THE MANAGER AT THE SOUTHGATE STORE AND THE LADY BY THE NAME DAPHNE HAVE BEEN VERY HELPFUL. THEY EVEN MANAGED TO GET MY SIM SWAP DONE FOR ME AND I HIGHLY APPRECIATE THEIR SERVICE AND ASSISTANCE GIVEN SO FAR.
Im not sure if im understanding you correct here.
So every month even including january, the premiums for insurance and the mtn account that i have have been debited from my account meaning that everything from my side is in order.
Now when i called insurance on monday, they were requesting me to send my bank statement showing debit orders for MTN and were asking me to go to the store again and request information ( which i cant get because of MTN system changes) and fo rthat to be sent to insurance. Insurance should be the one communicating with MTN to solve their issues and not requesting me to travel 20 km out of my way to get to the closest store for me.
Now i would like to know if my claim has now been lodged or processed because im now on day 9 without any progress on this matter.
Regards,
Khunou
***
Im not sure if im understanding you correct here.
So every month even including january, the premiums for insurance and the mtn account that i have have been debited from my account meaning that everything from my side is in order.
Now when i called insurance on monday, they were requesting me to send my bank statement showing debit orders for MTN and were asking me to go to the store again and request information ( which i cant get because of MTN system changes) and fo rthat to be sent to insurance. Insurance should be the one communicating with MTN to solve their issues and not requesting me to travel 20 km out of my way to get to the closest store for me.
Now i would like to know if my claim has now been lodged or processed because im now on day 9 without any progress on this matter.
Regards,
Khunou
***
I FIND IN UNACCEPTABLE TO NOT GET ANY RESPONSE FROM MTN INSURANCE OR MTN ITSELF. EVERYDAY I HAVE TO MAKE FOLLOW UPS ON MY CLAIM PROCESS. I AM BEING TOLD THA TI MUST PAY +-900 TO REINSTATE MY INSURANCE WHERE AS EVRY MONTH MTN HAS BEEN TAKING THE PREMIUMS WITH. I HAVE SENT THROUGH MY BANKING STATEMENTS SHOWING THAT THESE DEBITS HAVE BEEN DEDUCTED..
IF ITS NOT STORIES ABOUT MY ACCOUNT BEING CANCELLED (OF WHICH WHEN I ASK FOR PROOF OF WHO CANCELLED, THEY CAN PROVIDE ME WITH ANSWERS)OR BEING TOLD THAT MY ACCOUNT IS INACTIVE BECAUSE OF A REASON THAT EVEN MTN CANT EXPLAINOR BEING TOLD ITS BECAUSE I HAVE BEEN MIGRATED TO ILULA SYSTEM ( AS TO HOW AND ITERNAL SYSTEM SHOULD AFFECT ME)OR BEING TOLD THAT THEY REQUIRE DOCUMENTATION SHOWING THAT I AM INSURURED...
3 FULL WEEKS NOW WITH NO RESOLUTION TO MY CLAIM..
WHY THE HELL DOES MTN DO CHANGES TO MY ACCOUNT THAT WILL LEAVE ME IN THIS MESSED UP SITUATION THAT THEY CANT EVEN SOLVE!!!!!!!!!
I WANT MY FLIPPEN ISSUE RESOLVED AS QUICK AS MTN IS ABLE TO DEBIT MY ACCOUNT AND I WANT FEEDBACK FROM THE MANAGERS AS TO WHY I HAVE TO SUFFER LIKE THIS !!!!!!!!!!!!!!!!
I FIND IN UNACCEPTABLE TO NOT GET ANY RESPONSE FROM MTN INSURANCE OR MTN ITSELF. EVERYDAY I HAVE TO MAKE FOLLOW UPS ON MY CLAIM PROCESS. I AM BEING TOLD THA TI MUST PAY +-900 TO REINSTATE MY INSURANCE WHERE AS EVRY MONTH MTN HAS BEEN TAKING THE PREMIUMS WITH. I HAVE SENT THROUGH MY BANKING STATEMENTS SHOWING THAT THESE DEBITS HAVE BEEN DEDUCTED..
IF ITS NOT STORIES ABOUT MY ACCOUNT BEING CANCELLED (OF WHICH WHEN I ASK FOR PROOF OF WHO CANCELLED, THEY CAN PROVIDE ME WITH ANSWERS)OR BEING TOLD THAT MY ACCOUNT IS INACTIVE BECAUSE OF A REASON THAT EVEN MTN CANT EXPLAINOR BEING TOLD ITS BECAUSE I HAVE BEEN MIGRATED TO ILULA SYSTEM ( AS TO HOW AND ITERNAL SYSTEM SHOULD AFFECT ME)OR BEING TOLD THAT THEY REQUIRE DOCUMENTATION SHOWING THAT I AM INSURURED...
3 FULL WEEKS NOW WITH NO RESOLUTION TO MY CLAIM..
WHY THE HELL DOES MTN DO CHANGES TO MY ACCOUNT THAT WILL LEAVE ME IN THIS MESSED UP SITUATION THAT THEY CANT EVEN SOLVE!!!!!!!!!
I WANT MY FLIPPEN ISSUE RESOLVED AS QUICK AS MTN IS ABLE TO DEBIT MY ACCOUNT AND I WANT FEEDBACK FROM THE MANAGERS AS TO WHY I HAVE TO SUFFER LIKE THIS !!!!!!!!!!!!!!!!