*********** MTN

<p>I app**** for a new contract on 28 November via the call centre. The agent took down all my details and I was told that it would take 24-48 hours for vetting to be completed. I was also told that I would receive a sms once the contract was approved and I should wait for a call from RTT to arrange delivery of the package. After not receiving any communication, I phoned the call centre on Wednesday, 30 November and was told that no application for a contract was submitted. I was also told that a request would be made to see what went wrong. Since then I have not received any feedback and have tried to get any assistance - unsuccessfully. The only response I get is that a supervisor will get back to me within 24 hours. Now I get told that I will not get any help from the call centre. I find it completely unacceptable that I have to lose out on a deal due to the incompetence of an agent who should have been trained by MTN and that no one seems to be taking any responsibility.</p> <p> </p> <p>I would have expected better customer service from a supposedly reputable company and am shocked at the level of incompetence at MTN.</p>