HC
Hluvukani C
1 reviews | Active since Nov 2015
09 Nov 2015, 10:32
*********** MTN 808 call centre agents
I have been trying to sort out my incorrect bill. I upgraded my contract on the 3 August 2015. My billing cycle is the 20th of each month. This means that my bill will be \prorated"to 18 days. On the 20th of August I had the full amount of the old contract"
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MTN South Africa's replyOfficial
09 Nov 2015, 14:05Hello hluvukani.p,
We are truly sorry for the inconvenienced caused and for the breakdown in service experienced.
We have now decided to credit your account with R107.06 which we calculated as the additional subs charged for the 12 days. This credit will be allocated to the account within 24/48 hours.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenienced caused and for the breakdown in service experienced.
We have now decided to credit your account with R107.06 which we calculated as the additional subs charged for the 12 days. This credit will be allocated to the account within 24/48 hours.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply09 Nov 2015, 14:05
Official
Hello hluvukani.p,
We are truly sorry for the inconvenienced caused and for the breakdown in service experienced.
We have now decided to credit your account with R107.06 which we calculated as the additional subs charged for the 12 days. This credit will be allocated to the account within 24/48 hours.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenienced caused and for the breakdown in service experienced.
We have now decided to credit your account with R107.06 which we calculated as the additional subs charged for the 12 days. This credit will be allocated to the account within 24/48 hours.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***