*********** MTN

I have been a client with MTN since 2000. Over the years I have upgraded many of my phones and my insurance was always with MTN. I realised a few months ago that MTN has been charging me insurance for a phone (Blackberry Q10) for the last 3 years even though I updated that insurance from the Blackberry Q10 to my upgraded Samsung Galaxy S5 on 02/04/2015. I informed MTN Maverick about this as the upgrade was done with them. For the past 2 months, no one could give me any answers. According to MTN Maverick, they have contacted MTN and requested that they receive the recording of my phone call to MTN on 02/04/2015 to update my insurance from the Blackberry Q10 to the Samsung Galaxy S5 but according to MTN, they upgraded their system and do not have the recording anymore. The consultant that dealt with me on the day made notes saying that I phoned in to 'UPDATE' my insurance policy. According to me that means that I requested to change my insurance from my Blackberry Q10 to my Samsun Galaxy S5. I demand to get an answer from MTN before the end of the day as they have ****** approximately R4000 from me since their error in 2015 and I demand to be reimbursed the full amount. MTN Maverick offered to pay back 50% of the installments as they could not find the recording. I feel like this is not my problem and due to the notes made by the consultant on the day, I phoned in to 'UPDATE' my policy. I have approximately 50 emails that have been sent between myself and MTN Maverick over the last 2 months and I still have no answers. MTN Maeverick just keeps on telling me to be patient and that is making me less patient. Come on MTN. Surely you guys are more competent than that???? I demand to be contacted by top management of MTN Maverick and MTN and have this sorted before the end of the week.