*********** MTN

So on the 15th February 2015 My partner Sumeshnee Pillay took her Sony Experia to Festival Mall in Kempton Park for repairs as the phone just stopped coming on... she was advised that the phone would take a maximum of 3 weeks to be repaired and in the interim she would be notified on whats happening with the phone. The manager, Victor was not very friendly or helpful. in the weeks to come nobody contacted her to let her know whats going on with the phone. she kept calling the store and the repairs centre only to be put through to *********** staff who could not help her. It came to a point where she would be put on hold for almost 30minutes without any positive response. Four weeks later which was last week on the 12th March 2015 she received her phone only to find out that the phone now does not function properly. the person who took the phone in initially had removed the screen protectors and advised Sumeshnee to replace her own screen protectors which is ********!!! Now she received a call from a gentleman by the name of Essa who now says she must take the phone back in which will now take another 3days to sort out.....