*********** MTN

The incompetence at MTN is unbelievable. My dad passed away two years ago, we have sent death certificate numerous times to them and somehow we are still expected to pay for his account. Not only that, somehow my mom's account is linked to dad's account which we obviously don't pay, he's dead and not using his cell phone where he is! So because we haven't paid dad's account they have disconnected my mom's phone (on 19 Dec 2020) and it still hasn't been reconnected even after having paid R1000 to reconnect my dead dad's account so that mom's phone can be unblocked. She is a pensioner and lives alone and can't use her phone because MTN is ***********. This is unacceptable. Can I give a rating of MINUS 5 stars?!?