*********** management s****s and bad service

<p>MTN ****arney contacted me to tell me I was due for an upgrade on the 22th June 2017. I upgraded to a Samsung S8 edge plus. After 4 days which was within 7 day warranty the phone's screen started flashing and changing colours. Went there on the 26th and both the consultant and supervisor "Tieho" at the store agreed to give me a new phone and asked me which color do I prefer. A few minutes after the supervisor changes his mind and says it should go for inspection. I couldn't understand why the sudden change however I opted to rather cancel the upgrade if this is the kind of service I am getting. I ended up living the phone there because they didn't want to give me a new phone.</p> <p> </p> <p>I’ve followed the MTN complaint procedure and even sent an e-mail to ********** and I haven’t received any feedback accept from ********** I've called the area manager "Fred" numerous times and he isn't picking up my calls. The last time I spoke to him, he advised that they were wrong and the phone needed to go for inspection prior to cancellation. I've followed up with the query since the 26th till now I have had no feedback even from ********** I have no other choice but to reverse whatever amount that they debit from my account because I wont pay for something that I dont have and I am not using.</p> <p> </p> <p>I wonder why did I bother going back to MTN. They can't resolve nor assist.</p>