*********** *****!!!! (MTN South Africa)

On the 2nd July 2019 I made an online application with MTN via the telephone with one of their online consultants. The application was done and she told me that i need to send the "outstanding" documents (Bank statement and ID) via fax. I asked her if there isn't an email adress i can send the documents to since it is much more convenient than faxing; her response was that there is no email adress and that they only use fax. On 3rd July i then faxed my documents as she had told me and the fax report showed that the documents had been successfully sent. She had also told me that after they receive the documents one of their consultants will call me to arrange delivey details of the product i had app**** for. On 4th July i called them again (because i wasn't getting any response) and explain my situation to the consultant. Her response was that on the system it is still showing that my application is "incomplete" due to the outstanding documents. I then eplained to her that i had faxed the documents and her response was that "why didn't i just email them?"I told her that i had been told that you guys only use fax and there's no email adress. She then told me that there is an email address and i must email the documents and after they receive them they would call me to arrange delivery. I then emailed the documents immediately. On 5th July 2019 i called again to equire about the status of my application and the consultant who was on the line with me told me that it is still showing "incomplete" due to outstanding documents. I explained to her that i had already sent the documents twice already. She told me that she doesn't know what to do and she's transferring me to a department where i would be able to get help. She then transferred me to Retentions department; i explained the entire story to them and they told me that they won't be able to help me and that the person who transferred me to them is the one who must sort it out. On that same day i called back again and asked them to TERMINATE my "incomplete application" since i could't get any help with regards to it. They kept passing me from one consultant to the next with regards to my request. The last consultant i spoke to told me that she is terminating it. On 06th July 2019 i went to the MTN store to apply for the contract in-store and the consultants there said they couldn't help me because on the system it is still showing an existing "incomplete online application". I told the store that the online team told me that it had been terminated. The store consultant then told me that it seems like they haven't terminated it (He even told me that im not the only person who has had issuses with these online people and that there's is a lady who has been coming to the store for the past 2 months to try and get a contract but she's struggling because the online people keep saying they have terminated but they don't :( . I then called the online people again on 08th July 2019 and made the same TERMINATION request. They told me that they are doing it. On 9th July i went back to the store and on the system it was still showing that there is still an opened online application. I have been going back and forth trying to get the MTN South Africa online team to terminate my application to date with no success whatsoever. I have never come across such INCOMPETENCE in my life before. And on top of that they are ***** because after a consultant tells me that the application is terminated the next consultant which i call to verify tells me that it's still open as "incomplete" application!!!! I keep getting sent from pillar to post every single day!!!!