1 reviews | Active since Feb 2016
*********** is an understatment
<p>I have had enough of your stories and staff.</p> <p>I have spend days on the phone sorting out my invoice for which you have over charged. </p> <p>I have 1 contract with MTN- MTN Choice 100 at R539 per month.</p> <p>Based on my invoice you have a charged for an upgrade and pro rata fees for things that I haven't recived. </p> <p>How can you charge me for an upgrade when my upgrade is only due for this month?</p> <p> </p> <p>Seeing me debits this morning, you deducted R770 for my account and am additional R145 for and mother account that is not mine. </p> <p>What kind of **** are you running you *******???</p> <p> </p> <p>If you do not sort out this issue and refund me immediately I will rather have my contract end in May and take my business elsewhere to a network that knows how to run a company.</p> <p>First call reference: ********** 92 with Ntsako</p> <p>Second call rwgerence: ********** 29 with Bukfile who promised me that I would only be deducted my contract amount of R539.</p> <p> </p> <p>Third call reference: ********** 42 who explained to me that I was charged for an upgrade and that this would be escalated??? Still awaiting feedback. </p> <p> </p> <p>You have debited nearly double this month?</p> <p>How do you run a company?</p> <p> </p> <p>All my years with MTN I have boasted about you and insisted that family and friends join with MTN.</p> <p>I take it all back.</p> <p>You have disappointed me MTN.</p> <p>You should get new staff for your Brooklyn mall staff because they clearly do not know what they are doing!!!</p> <p> </p> <p>I trust that this issue will finally be sorted out.</p> <p> </p> <p>Eagerly awaiting a response. </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that the first invoices are prorated and the invoice dated 2016-12-13 being your first invoice was correctly charged from the account transfer date 2016-12-05 to the invoice date 2016-12-13 plus the full month subscription. The R171.00 (incl. VAT) that was also billed on the invoice dated 2016-12-13 is the transfer services cost. These charges were once off and going forward you will be billed the R539 (incl. VAT) subscription in the next coming invoices.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that the first invoices are prorated and the invoice dated 2016-12-13 being your first invoice was correctly charged from the account transfer date 2016-12-05 to the invoice date 2016-12-13 plus the full month subscription. The R171.00 (incl. VAT) that was also billed on the invoice dated 2016-12-13 is the transfer services cost. These charges were once off and going forward you will be billed the R539 (incl. VAT) subscription in the next coming invoices.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
