***********, inefficient service

I completed the application for my upgrade at iStore Eastgate on Tuesday. As an existing customer with flawless credit history the contract was approved but there was an issue with uploading the documents to the MTN system. The status on the application remains 'Open' despite several days passing and follow-ups by the iStore with the key account manager at MTN. It is highly inconvenient for me to have to go into the store day after day only to be told that there's no change and the MTN KAM has not bothered to provide feedback on what the issue is or a way forward. I've never experienced such ***********, inefficient service from MTN. This situation is beyond ludicrous and needs to be resolved immediately.