kM
kamogelo M
1 reviews | Active since May 2012
27 Jun 2018, 14:58
*********** idiots
I got a contract with MTN for a phone, they gave me a Wifi set that includes sim card. I have been trying to connect this damn thing with no luck. when I went to the store I was told that it needs to be RICA and so I did that. now I check to see if its working and its not. I called the idiots at the call center and as usual they are useless. the people there either pass the bug or just blatantly show their stupidity. I worry that unlike most call centers they don't have a QA department that checks these calls and that's why the agents are able to provide no service without consequence. I'm sitting here with a useless wifi and really regretting the decision to reconnect my contract with these idiots
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MTN South Africa's replyOfficial
28 Jun 2018, 07:21Good day Kamogelo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the new/correct sim card that you are to use in your device so that we may confirm with our live system if the transaction went through.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply28 Jun 2018, 07:21
Official
Good day Kamogelo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the new/correct sim card that you are to use in your device so that we may confirm with our live system if the transaction went through.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,