1 reviews | Active since Dec 2013
*********** Idiots
I am writing to Hello Peter, hoping that somebody can do something, as speaking to anyone at MTN is a JOKE.<br> <br> My MTN bills have gotten more and more ridiculous, from the most spent being R500 a month before, I now get bills of almost R2000 a month. I get told by these *********** people, that it is my data usage. I ask them how this is possible, if I have WIFI at home, at the office and my data bundle is 350mb a month.<br> <br> They have no idea how to explain anything, but yet, some idiots keep just debiting my account. I am not sure what to do here, but I have had ENOUGH of them, looks like the only thing they know how to do is strike, how do these people get hired. And is there ANYONE at MTN that knows what they doing?<br>
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
According to our records your Package is ANYTIME 350 where you get R350.00 of Airtime and 250mb data. the package is also an open line meaning that if you over your allowance you will be billed.
The invoice for May consisted of R324.56 subscription fee; R177.21 calls after the limit was exceeded; and R829.21 Packet switch data calls, which means the amount of data used after your 250mb was depleted which amounts to: 1.72gb data used.
Please also be aware that MTN has sent out notification in March of the tariff increases, the out of bundle rate is now 99c per mb.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
According to our records your Package is ANYTIME 350 where you get R350.00 of Airtime and 250mb data. the package is also an open line meaning that if you over your allowance you will be billed.
The invoice for May consisted of R324.56 subscription fee; R177.21 calls after the limit was exceeded; and R829.21 Packet switch data calls, which means the amount of data used after your 250mb was depleted which amounts to: 1.72gb data used.
Please also be aware that MTN has sent out notification in March of the tariff increases, the out of bundle rate is now 99c per mb.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,