*********** feedback received on REQ:***

I logged a detailed complaint on Hello Peter about 2 issues, (1) increase in contract subscription without notification and (2) incorrect data allocation and usage. I received the most *********** feedback from Mantoa on REQ:***. The response was a 1 liner stating the increase was communicated. I would have expected proof of the actual communication and proof of delivery of the communication because I didn't receive this. Im sorry but the 1 liner was the most appalling response I have ever received to a complaint, this Mantoa is completely inept to deal with these matters. Secondly my data usage issue was simply ignored? this blatant disregard is typical call centre mentality where the agent runs with the first fami**** thing and disregards everything else said!!!! can I get decent feedback, proof of the increase and the delivery, if you unable to provide proof I want a refund for all amounts debited unauthorized, then I want this data issue fixed and my 1GB purchased last month refunded.