*********** EXCUSE FOR INSURANCE

submitted my phone for repairs and had to call back to confirm if it was in for repairs no courtesy phone given to me for assistance I do the following up as always its my second claim and I am inconvenienced as if I don't complain I will not be helped ..the duration of waiting on a call is unbelievable as . I am also due for an upgrade and to be honest will not take it as the service is poor and will cancel my insurance as well as I had to beg for them to collect the phone as well. as I right this I see a lot of similar complaints which is unfair really as if I don't pay my premiums no excuses will be accept MTN has been an unpleasant experience for me as some of the matters we do not complain about.