*********** customer consultants

Poor customer experience with supersonic, I have no choice but to contact the Principal(mtn) before i cancel. It all started when i asked that they upgrade my fiber line from 10M to 20M in July then they started charging me for 10M + 20M but i have been consistent in payment but because I am being charged for a 10M service that's not in use my account has been in arrears since July.

I have tried to contact them and they cannot help me, they're *********** that's the only logical reason that this simple issue is not yet resolved.