IK
Itumeleng K
1 reviews | Active since Dec 2016
06 Feb 2017, 22:00
*********** - Cresta Mall
<p>I had 3 contract with MTN, I asked the lady to cancel 1 contract that am not using, the lady( stupid lady) cancelled my insurance contract without asking me. I went to Cresta Mall the worse!. I have been with MTN for more than 20years now. The manager their he does not know his work, till today he has not get back to me regarding this. I can’t claim or do anything with the insurance. He even told me that MTN changed their 3rd party insurance. MTN has a new insurance dealing with. Manager at Cresta Mall does not know customer service or his work. I haven’t got any help with this. MTN needs to employ people and train them before they can assisting customers. I want to cancel all my contract that I have with MTN.</p> <p> </p> <p> </p>
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MTN South Africa's replyOfficial
08 Feb 2017, 21:35Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
MTN South Africa's reply08 Feb 2017, 21:35
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,