***********- CONTRACT STILL NOT YET CANCELLED

My contract expired on the 26th of January 2022 and I called MTN on the 27th January 2022.

I was informed that a cancellation request had been put in place and it would be cancelled on the 27th of February 2022.

I made two transactions for January & February.

I even called MTN to confirm that my contract had been cancelled as requested and I even asked for a proof of cancellation.

I was sent an email as proof of confirmation. To my surprise on the 12th of March I received minutes and data, I called MTN again to enquire why I had received those minutes & data.

I asked to speak to a manager, and I was referred to a lady by the name Nabima whom I spoke to and I even forwarded the email that I received as confirmation of cancellation.

Nabima informed me that I would receive a call on Monday, due to the fact that the people that work in the retention department weren’t available on a Saturday.

Thursday (17 March) I called MTN as I had still not received any form of communique from their end.

I received a statement from MTN stating that I needed to make a payment month end on the 1st of April 2022.

I called MTN and I spoke to Muzuwokuthula Msomi, who was of no assistance. And he also informed me that I would receive a call from the retention department which has still not happened.

This is an inconvenience to me, I called MTN numerous times to have this contract cancelled.

I have an email from one of their employees from the retention department, that stated that my contract was cancelled. Which of course was a lie.

I need this matter to be resolved ASAP, and for account to be refunded.