*********** Consultants - MTN
I got my upgrade in Jan through an MTN contract i have had for year. When I was in the store i was never asked if I wanted Insurance with my phone. When sitting in traffic the other day I saw a hijacking so I released I should have insurance on my phone. I Googled and saw MTN offer Insurance. I emailed them for a quote and got a very automated response. Cos i got my phone more than 14 days ago they will not quote me. I advised the consultant i was never given the option for insurance when i got the phone but her response again was she cant help me. So because MTN don't train their staff correctly I am inconvenienced by them, and they aren't interested at all in helping a loyal customer.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to North gate Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to North gate Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,