*********** CONSULTANTS - JENEL

I have being trying to cancel a contract with MTN since 10 December 2021 the agent was Jenel, I was told by her that I need to give one months notice which would then mean 10th January. On the 10th January I learnt that my contract was not cancelled and then proceed again with the cancellation and was told again that I must wait a further 30 days which would now mean 60 days notice. On the 7 February I now discover that this contract has still not being cancelled. Do these people actually do their work or is this a tactic of MTN to ***** another months fees from clients? I must now pay two additional months fees for something I do not have anymore because of some *********** consultant or maybe she was following instructions.