*********** consultants cannot load data

I used up data. Called 135 to reload, was told that R100 was loaded. 3 hours later no data. Called back was told nothing was loaded and was told that 10gig would be loaded immediately, the amount would be added to my account. Today I called back to say that I have no data. Was told by consultant that the amount had been charged and that the data was loaded, Yet she said that she can see there is no data. She will send query to next department. This could take 4-8 hours. Unacceptable incompetency .