*********** call centre urgents

MTN consultants are not well trained and they don't know their Job. I lost my phone and reported it to them to blacklist it. they said it was blacklisted and who ever finds it will not be able to do anything with it. fortunate about two days later the person who found it returned it to me. my phone was on, I could call with it, could go on internet and I could receive calls. there only difference is that it would lose network every 5 minutes. I Then phoned the call centre requesting them to un-blacklist it. I was told to fax my proof of purchase, ID and an affidavit stating that I have found my phone and I would like to request them to un-blacklist. after faxing the documents I am told that turn around time its 2 -72 hours and I should have included an IMEI number and some reference. the 1st 2 consultants and their supervisor never told me about the turn around time and thal I must include the IMEI number abd refrence. MTN PLEASE train your consultants sufficiently.