*********** Call Centre / Pathetic Service

I did an upgrade on 3 May 2018, got a reference number and a deliviry date for the handset 9/5/2018. Courier phoned to confirm delivery - names on my account differs from my ID, so the handset was not delivered. When the error came to my attention, I immediately phoned in - and 4 more times to try and solve the problem. Today I requested to speak to a supervisor - no one available, then I requested the cancellation of the upgrade. Now they want to follow a "procedure" . They will call back!

MTN retentions departement was un-able to solve the problem. One lady promised to correct my names and confirm by e-mail. Nothing happened. I phone 135, get refferred to 2 more departmens. Today I spent 40 minutes on the phone - no result.

I' m selling my MTN shares - if this is the way they traet customers, future earnings would drop.