*********** call centre agents /staff

On the 15th of Oct I recharged my IPad sim with airtime in order to convert it to data. I noticed that the airtime was not loaded. I then waited for a day with a view that maybe ithere was a delay. On the following day, it was still not loaded. I tried to call the call centre using my iPad sim, but it did not allow me to choose an option to speak to a consultant. I called 173 cust.serv, the lady that I spoke to did pick up that the transaction from my account but it was not processed. She confirmed after speaking to her supervisor that there was a network problem. I was then promised that it was going to be sorted on the day(16th/10) nothing happened. I contacted them again with same problem, I then spoke to a rude and *********** agent(Mamotsea Mokoatle) who was unable to resolve the query. I had to call again and demanded a sup, I was transferred to Euphodia who told me that she was refunding me since it was beyond 48 hours. I checked the airtime on the sim, it was not loaded. <br> <br> I called again 17/10. I spoke to a sup (Themba Zungu)who told me that he is unable to pick up the MTN fault. According to the system, nothing was done nor processed by any of the sup, he can't help!