*********** call Centre agents and pathetic billing team

Mtn have over billed and debited my account by more than 200% my normal monthly billing.

I have called on numerous occasions since the 01/12/2020 and to date I am unable to get a breakdown for the over billing/debit order.

Their service agents can not read an invoice nor are they able to properly understand my “dispute”.

Billing team themselves can not give me a breakdown of my charges.

I fear that going into store will give me the same unfortunate result.

Absolutely frustrating !!!