RF
Richard F
1 reviews | Active since Jul 2015
01 Mar 2016, 10:20
*********** call centre
I have tried to call the call centre at MTN (808) four times and hold for a good 10 minutes and then get told I need to get transferred. As they transfer the call, it cuts out. I re-emphasized this to them however the problem was simply repeated. <br> I also tried 809 for a business contract and I had the same problem. I eventually got hold of someone, only then to be put on hold and then to be cut off again.<br> I'm sick of MTN, not only this issue, but many locations around Johannesburg, there is perfect reception for Vodacom with no reception for MTN. When you try report it you simply get transferred around the *********** organisation.
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MTN South Africa's replyOfficial
02 Mar 2016, 11:49Hello Rich78,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that our Consumer Corp and SME department tried calling you today without any luck, please contact our 809 call centre for further assistance. With regards to network coverage please contact our coverage helpdesk on *** toll-free from and MTN number and chargeable from other SP's numbers, weekdays 08:00 to 17:00, they will be able to assist accordingly.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that our Consumer Corp and SME department tried calling you today without any luck, please contact our 809 call centre for further assistance. With regards to network coverage please contact our coverage helpdesk on *** toll-free from and MTN number and chargeable from other SP's numbers, weekdays 08:00 to 17:00, they will be able to assist accordingly.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply02 Mar 2016, 11:49
Official
Hello Rich78,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that our Consumer Corp and SME department tried calling you today without any luck, please contact our 809 call centre for further assistance. With regards to network coverage please contact our coverage helpdesk on *** toll-free from and MTN number and chargeable from other SP's numbers, weekdays 08:00 to 17:00, they will be able to assist accordingly.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that our Consumer Corp and SME department tried calling you today without any luck, please contact our 809 call centre for further assistance. With regards to network coverage please contact our coverage helpdesk on *** toll-free from and MTN number and chargeable from other SP's numbers, weekdays 08:00 to 17:00, they will be able to assist accordingly.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,