1 reviews | Active since Nov 2013
*********** call center operators
The MTN call center is full of *********** people who don't know what they are doing. I logged a complaint with them last week Wednesday and it still hasn't been resolved. Whenever I call during the day they tell me their systems are offline and I should call in 15 minutes. When I call in the evening they say my query will be resolved but it doesn't get resolved. Today I eventually told the lady who answered the call that they can keep the data they stole, I don't want it anymore because I'm just fed up with calling them over and over and not getting assisted.
Dear Samukelisiwe,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to forward me the correspondence between yourself & MTN accompanied with your ID number to *** so I can look into the matter and resolve asap.
Looking forward to hearing from you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Samukelisiwe,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to forward me the correspondence between yourself & MTN accompanied with your ID number to *** so I can look into the matter and resolve asap.
Looking forward to hearing from you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,