*********** Call center andd Bad Service

Someone opened a ********** account on my name last year (2017) in July and an amount of R 1622.24 was debited from bank account. I was sent from pillar to post to resolve this matter.

Its now 14 months since this happened. I have been calling the mtn call centre for the past 14 months to get my money back and they were promising that the matter will be resolved within 24 hours; to date nothing happened. All necessary documents they requested from me was submitted. The *********** call centre agents refused me to speak to their supervisors and were unable to resolve my issue. They are forever telling me of the processes and procedures they are following to make my payment; to my surprise the same processes and procedures were not followed when they took my money. I am tired and enough of calling the *********** call centre with a bad service.

Hopefully hellopeter will be able to assist me in resolving this issue.

Regards Thabiso