*********** bunch of *****

I submitted and insurance claim to MTN 10 days ago and I have not heard from them at all. I've had to initiate all contact myself to find out why it is taking longer than the PROMISED 5 days. I tried to phone their call center on the Monday but I end up holding on for 45 mins at a time and then it just cuts you off. I eventually phoned another call centre on Tuesday which transferred me directly through to them. I was able to speak to someone who promised me that by the end of the day on Tuesday someone would contact me to come and collect my phone. <br> <br> Surprise surprise no one contacted me, not even to give me an update or say that they cant make it. Once again I had to contact them to find out what is happening. They are now telling me that I must wait another 5 days because it takes up to 5 days for them to look at the forms for an insurance claim. So I have to wait 2 weeks and not the original 5 days like their automated response PROMISES which means the 5 days on the automated response is a lie. No wonder you are loosing market share to CellC and the others. Stop lying to your customers and starting offering a service to keep them. <br>