*********** billing, *********** technical, ********** customer service

In July 2017 MTN started billing me for 2 fiber lines instead of 1 (what home has 2 FTTH lines?!). I tried to resolve the billing issue on multiple occasions. MTN issued the wrong credit. Did so again. Kept billing incorrectly. Never returned calls - and so on, for months.

At the current moment, according to MTN's billing system, they owe me more than R 4000 (I am in credit). Yet I sit in a situation where the line has been deactivated, and trying to get it reactivated - which is supposed to take 2-24 hours has so far taken more than 155 hours and counting (they told me, every day for nearly a week now, "oh, just 2-24 hours").

Then there is the call center ... they are mostly polite, but have no actual power to make anything happen. Whenever you press them on the status of your query they tell you it has been forwarded to another department. Can you speak to that department? No. What can the call center do? Nothing. How can you escalate the issue? You can't. Surely there is someone you can speak to when the "normal" channels fail? No.

What a useless company.