AB
Angelique B
1 reviews | Active since Nov 2016
20 Dec 2017, 14:26
*********** *******s
Bought R100 airtime, wanted to buy data. Couldn’t purchase the ****ing data due to insificient funds. After 10 minutes I was left with only R27 airtime. You **** bags WIILLLLL refund my ****ing money or I swear I will ****ing blow your offices up!!!!!!!!!!!!
Feedback ASAP!!!!!! I will sim swap my number to another provider and I will badmouth your pathetic service as far as I go! But first you WIL PAY MY MONEY BAC****!!!!!!!!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
21 Dec 2017, 12:16We sincere apologized for any inconvenience incurred.
Kindly be advised to make a statement on an open platform that you will blow up MTN building is a ******** offence, we have reported your thread to our MTN security officer's to be aware of this, please be careful how you set out your frustration in words.
We do understand what you experience and that you are frustrated.
Investigation has been done regarding the R100.00 loaded on the 20-12-2017
R 40.01 multiple applications
R 7 content charge
R15 weekly bundle (100MB)
R35 weekly bundle (300MB)
Current Balance remaining on customer account R2.9
There is no refund due for airtime.
Content usage : Motix
please *141*5# to cancel this content subscription, note that content subscription cannot be added by MTN this is activated by the user of the device , however we have logged the request on your behalf to the content provider to remove this. Your unsubscribe has been logged as #***.
Please feel free to call the 173 prepaid department to assist you with the itemized billing report for the usage.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply21 Dec 2017, 12:16
Official
We sincere apologized for any inconvenience incurred.
Kindly be advised to make a statement on an open platform that you will blow up MTN building is a ******** offence, we have reported your thread to our MTN security officer's to be aware of this, please be careful how you set out your frustration in words.
We do understand what you experience and that you are frustrated.
Investigation has been done regarding the R100.00 loaded on the 20-12-2017
R 40.01 multiple applications
R 7 content charge
R15 weekly bundle (100MB)
R35 weekly bundle (300MB)
Current Balance remaining on customer account R2.9
There is no refund due for airtime.
Content usage : Motix
please *141*5# to cancel this content subscription, note that content subscription cannot be added by MTN this is activated by the user of the device , however we have logged the request on your behalf to the content provider to remove this. Your unsubscribe has been logged as #***.
Please feel free to call the 173 prepaid department to assist you with the itemized billing report for the usage.
Kind Regards,
Alice van der Merwe
Best regards,
AB
Angelique B's updateReviewer Update
21 Dec 2017, 13:35I am not at all content with your reply. I will change of service providers?
AB
Angelique B's update21 Dec 2017, 13:35
Reviewer Update
I am not at all content with your reply. I will change of service providers?
AB
Angelique B's updateReviewer Update
23 Dec 2017, 16:49To the person WHO wrote the reply.
Your experience in customer service is ****ty. You will never ever repremand me, a paying customer!!!! I will be sure to spread the word of this “lovely” reply as far an wide as possible. In the mean time, I would like some info on how to go about stopping or transferring my existing contract and also doing a swim swap on my pre paid number. You repremand me, but your company *****s money as the go. You need some retraining. I would like a verbal apollogy coming week. Be sure to give me a call
AB
Angelique B's update23 Dec 2017, 16:49
Reviewer Update
To the person WHO wrote the reply.
Your experience in customer service is ****ty. You will never ever repremand me, a paying customer!!!! I will be sure to spread the word of this “lovely” reply as far an wide as possible. In the mean time, I would like some info on how to go about stopping or transferring my existing contract and also doing a swim swap on my pre paid number. You repremand me, but your company *****s money as the go. You need some retraining. I would like a verbal apollogy coming week. Be sure to give me a call