CK
Christo K
1 reviews | Active since Apr 2012
23 Jan 2018, 16:19
*********** at the most basic tasks
I've been an MTN contract holder for more than 10 years now. I recently upgraded and after the upgrade I was placed on some sort of pay as you go package where I can't make any calls once my "airtime" expires! What nonsense is that! The whole point of a contract is not to worry about my airtime running out. I've phoned the call centre 4 times and every time they just say they are sending an email to some department to sort it out, but it's been 4 months now and yet again I can't make any calls. If this is not sorted soon I'm moving to a provider that is willing to take my money every month.
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MTN South Africa's replyOfficial
24 Jan 2018, 19:04Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request to the credit management team to increase the credit limit for the usage limit to be changed on the device. The usage limit is R104.00 for extra calls or data usage after the allocated minutes and data has been used up.
We are waiting on feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply24 Jan 2018, 19:04
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request to the credit management team to increase the credit limit for the usage limit to be changed on the device. The usage limit is R104.00 for extra calls or data usage after the allocated minutes and data has been used up.
We are waiting on feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,