AG
Abduragmaan G
1 reviews | Active since Dec 2015
07 Feb 2016, 20:10
*********** as usual
REQ:*** so all relevant documents sent again and then after all the downs was told I sent to wrong email addy. MTN as usual passing the buck to prolong and frustrate their customers more. I wonder what other wrong and *********** feedback will be given now again to not resolve my issue. Kindly note this was done 2 weeks ago and obviously no response. ***** was done almost 3 months ago and still nothing but monies being deducted without any shame.
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MTN South Africa's replyOfficial
08 Feb 2016, 16:37Hello naz_music,
We are truly sorry for the breakdown in service experienced and for the inconvenience caused.
We can confirm that both ********** upgrades were reversed and the number ending with 3716 has been migrated to prepaid as per request.
Please see the e-mail we've sent to you requesting the certified ID book copy in order for our ********** Department to process the necessary credits and we will then immediately thereafter request our Banking Department to process the refund to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for the inconvenience caused.
We can confirm that both ********** upgrades were reversed and the number ending with 3716 has been migrated to prepaid as per request.
Please see the e-mail we've sent to you requesting the certified ID book copy in order for our ********** Department to process the necessary credits and we will then immediately thereafter request our Banking Department to process the refund to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply08 Feb 2016, 16:37
Official
Hello naz_music,
We are truly sorry for the breakdown in service experienced and for the inconvenience caused.
We can confirm that both ********** upgrades were reversed and the number ending with 3716 has been migrated to prepaid as per request.
Please see the e-mail we've sent to you requesting the certified ID book copy in order for our ********** Department to process the necessary credits and we will then immediately thereafter request our Banking Department to process the refund to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for the inconvenience caused.
We can confirm that both ********** upgrades were reversed and the number ending with 3716 has been migrated to prepaid as per request.
Please see the e-mail we've sent to you requesting the certified ID book copy in order for our ********** Department to process the necessary credits and we will then immediately thereafter request our Banking Department to process the refund to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,