*********** and utterly nauseating service delivery

I terminated my cell phone contract with MTN in April 2021 as the term came to an end. Spoke to their retentions department that I don't wish to upgrade nor require their services, my number will be migrated to prepaid. They kept on sending me monthly invoices for services that they are not rendering to date, its almost been a year but I am supposedly generating usage on my prepaid number which I am recharging from my own pocket every month.

On Wed, Feb 16, 2022 at 10:54 AM - I called and was given a team leader's email address Siphesihle Myeza <*** so she could assist. Upon sending her all details and nature of my escalation, all she did was forward my query to another department to assist.

I still haven't heard any update nor feedback or rather acknowledgement that they are looking into my query and will feedback.

All these service providers are savages and don't really give a flying ****, long as they take your money on a monthly basis!