*********** and useless service.

Last year November I took out a new contract with MTN and specifically requested no insurance .... The following month I was debited, I noticed that my account was debited with an odd amount that I knew I did not sign for... After struggling to get through to Cradlestone MTN and trying to speak to the manager, Carla, to sort out and get to the bottom of this issue.... I was told that I am paying for another person's insurance with a different surname to mine. On my contract (a copy of which I have also requested several times and to date still not received), it reflects my personal details however I am responsible for a "Mr Dlamini's" insurance. I asked them to remove him from my contract and to credit me for the months paid but instead I am now being debited for something that I did not agree to. This error is inexcusable and unacceptable!!! For the month of May I was debited twice the agreed installment, and for June I was debited 3 times more.... what the heck??????? I am utterly disgusted in the service that I am getting from MTN in general!!!! NOT EVEN THE MANAGER FROM CRADLESTONE, CARLA, HAS EVER RETURNED MY NUMEROUS CALLS AND MESSAGES!!! I must always phone , follow up, stand in long ques, ask and beg... I am over this and I am strongly contemplating stopping the debit order and not paying until this issue is resolved. See how quickly MTN will then resolve this and and credit me for the months that I was wrongfully debited for.